Prescriptions, results and the rest
The practical answers: how refills work, when results arrive, what happens if you cancel, and how we keep your records private.
Refills, notes and results without a visit
Existing patients send these through the patient portal. A provider who knows you signs every one.
Online requests
Housecall Family Medicine, all clinics
Repeat prescription
Medicines you already take
Sick note or work note
After a visit or a phone call-back
Referral letter
To a specialist your provider recommends
Test results
Bloodwork, urine and swab tests, in the portal
School, camp and sports forms
Filled in and signed
We can't do these online
Controlled medicines such as opioids, ADHD medicines and sleeping pills. First prescriptions for a new problem. Anything urgent: call 911 or go to the nearest ER.
Your results, in the portal
Your provider adds a plain note to every result. If something needs action, we call you before it reaches the portal.
Bloodwork
2 to 5 working days
Urine and swab tests
1 to 3 working days
Rapid strep and flu tests
During your visit
Imaging reports
3 to 7 working days
Changing or cancelling a visit
Life happens. Call (555) 412-8800 or use the portal, and we waive the fee once a year.
Up to 24 hours before
No charge
Less than 24 hours before
$40
Missed visit, no call
$40
Same-day sick visits
No charge
Your medical records
Records requests go to records@housecall.com or the front desk at any of our clinics.
Copy of your records
Free in the portal
Records sent to another practice
Free, 5 working days
Paper copies
Free for the first 20 pages
Forms and letters
$25, 3 working days
How we protect your information
We follow HIPAA in the clinic and in the patient portal. Forms on this website never ask for health details. Ask for our notice of privacy practices at any time.
Patient portal
Encrypted, two-step sign-in
Web forms
No medical details asked
Who sees your chart
Your care team only
Notice of privacy practices
Given at your first visit
Book today. Most new patients are seen within a week.
Pick a clinic, a provider and a time of day. We confirm by text within one working hour.
Not an emergency service. In an emergency, call 911.
Your visit
New patient
Check-in code
HC 0412
Appointment card
Clinic
Linden Avenue
Provider
Dr. Amara Bell, MD
When
Weekday morning
Bring
Photo ID, insurance card and a list of your medicines