Three steps, no app to install
The link opens in your phone or laptop browser. A front desk team member joins first to check your sound.
Step 1
Book a time
Online or by phone. Video slots run 7 am to 9 pm, every day.
Step 2
Get a text link
Ten minutes before, we text you a secure link. Have your ID nearby.
Step 3
See your provider
Most visits take 15 minutes. Any prescription goes to your pharmacy.
Good on video
Common reasons
Colds, flu, sinus and sore throats
Rashes you can show on camera
Medication follow-ups and refills
Test results and next steps
Anxiety, sleep and mood check-ins
Better in person
We will ask you to come in for
Chest pain or trouble breathing: call 911
Injuries that may need an X-ray
Ear, throat or abdominal exams
Controlled medicines
First visits for children under 2
Before you start
You will need
A phone or laptop with a camera
A quiet, private room
Your photo ID and insurance card
Your pharmacy name and address
Got questions?
We're here to help
Answers to what patients ask the front desk most.
Rachel Cohen
Patient care coordinator
Still stuck? Rachel calls back within one hour, Monday to Friday, 8 am-6 pm.
Same-day sick visits are held every weekday morning: call before 10 am. New patient visits are usually free within one to two weeks.
Use the link in your confirmation text or call the front desk. Please tell us 24 hours ahead so another patient can take the time.
Yes. Pick a provider when you book, or take the first open time and we match you with the next available physician.
Yes. Our family physicians see patients of every age, from newborn checkups to school and sports physicals.
Housecall is not an emergency service. For chest pain, trouble breathing or a serious injury, call 911 or go to the nearest emergency room.
Our team speaks English and Spanish, and a free phone interpreter is available for more than 200 other languages.
We accept most major plans, plus senior and state plans. See Fees and billing for the full list, or call us to check your plan.
Self-pay prices are listed up front: an in-clinic visit is $125, a video visit $95 and a phone visit $65.
Any balance left after insurance is emailed about 30 days after your visit. Pay online, by phone or at the front desk.
Yes. Call the billing team and we can split a balance into monthly payments with no interest.
Ask your pharmacy to send us a refill request, or call the front desk. Most refills are ready within two business days.
Most results are ready within three to five business days. Your provider calls you if anything needs a follow-up.
Yes. Tell us your preferred pharmacy when you book and we send prescriptions there electronically.
All three clinics draw blood and run common tests on site, so most patients do not need a separate lab visit.
Bring a photo ID, your insurance card and a list of the medicines you take. Arrive 10 minutes early to check in.
We text you a secure link. Open it on your phone or computer a few minutes before your visit; no app is needed.
A routine visit takes about 20 minutes with your provider. A new patient visit takes about 40 minutes.
All three clinics are a short walk from public transit. Addresses, hours and directions are on each location page.
Book today. Most new patients are seen within a week.
Pick a clinic, a provider and a time of day. We confirm by text within one working hour.
Not an emergency service. In an emergency, call 911.
Your visit
New patient
Check-in code
HC 0412
Appointment card
Clinic
Linden Avenue
Provider
Dr. Amara Bell, MD
When
Weekday morning
Bring
Photo ID, insurance card and a list of your medicines