Privacy policy

Housecall Family Medicine runs three clinics: 412 Linden Avenue, New York, NY 10027, 88 Harper Road, Brooklyn, NY 11215 and 57 Ashby Place, New York, NY 10024. This policy explains how we handle the information you share through this website.

• Contact details you type into the booking or registration forms: your name, phone number and email address.
• Your booking choices: new or existing patient, clinic, visit type, provider, day and time of day.
• Usage data: pages viewed, device and browser type, and an approximate location based on your IP address.

Forms on this website never ask for health details: no symptoms, date of birth, insurance or member ID, or list of medicines. Please do not type medical details into a form. We ask about your health in the patient portal, which is private and encrypted, or at your visit.

• To confirm, move or cancel your appointment by text, phone or email.
• To answer questions you send to the front desk.
• To keep this website safe and working, and to learn which pages help patients most.

We follow HIPAA in the clinic and in the patient portal. Records created during your visits are covered by our notice of privacy practices, which you can ask for at the front desk at any time. Records requests go to records@housecall.com.

We do not sell your information. We share it only with service providers that help us run this website and our text reminders, under contracts that keep it confidential, or when the law requires it.

Booking requests are kept for up to 12 months and then deleted. Usage data is kept in summary form only.

• Ask for a copy of the details you sent us, or ask us to correct or delete them.
• Stop text reminders at any time by replying STOP.
• Choose which cookies we use, as set out in our Cookie Policy.

This website is meant for adults. Parents and guardians book visits for children under 18.

We post every change on this page with a new date. Questions about this policy: frontdesk@housecall.com or (555) 412-8800.